All Systems Operational
Pronto Website Platform ? Operational
Multi-Site Instance ? Operational
Private Instance ? Operational
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Operational
Support ticketing system Operational
Support chat facility Operational
Miscellaneous issues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ongoing website migrations and upgrades Jul 23, 09:00 - Oct 22, 15:00 EDT
We have started migrating some of our Private Instance websites to our new hosting platform. This is a gradual process, and we will take steps to ensure that each site is performing normally and with full functionality after the migration. As part of this process, we will be updating the WordPress versions on these sites to version 5.4.2, and performing various plug-in updates. There will be no impact on site availability or functionality during this time.

Once each site is successfully migrated, we will be in touch with each client to provide more information on the new platform.
Posted on Jul 22, 17:27 EDT
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Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - This incident has been resolved.
Jul 31, 19:49 EDT
Update - No recurrences of the issue have been noted.
Jul 31, 19:48 EDT
Update - This incident has been updated to reflect that websites on our Multi-Site Instance platform were also affected. We have seen no further issues since the last update and will continue to monitor.
Jul 31, 13:37 EDT
Monitoring - We've implemented a fix for this issue and are currently monitoring the status of the affected sites.
Jul 31, 12:18 EDT
Investigating - We're aware of an outage on some of our Private Instance websites. We're investigating this and will post an update as soon as possible.
Jul 31, 12:01 EDT
Jul 30, 2020

No incidents reported.

Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 10:00 EDT
Scheduled - Due to the Thai public holidays on July 27th and 28th, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on July 29th, however you may experience delays due to this.

For information on the Thai public holidays for the rest of 2020 which may impact our response times, please see our help center article.
Jul 22, 17:54 EDT
Jul 28, 2020

No incidents reported.

Jul 27, 2020