Partially Degraded Service
Pronto Website Platform ? Operational
Multi-Site Instance ? Operational
Private Instance ? Operational
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Degraded Performance
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Degraded Performance
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Operational
Support ticketing system Operational
Support chat facility Operational
Miscellaneous issues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Response time ?
Fetching
Request count ?
Fetching
CPU utilisation ?
Fetching
Database connections ?
Fetching
In service instances ?
Fetching
Past Incidents
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 EST
Scheduled - Beginning at midnight on Wednesday, February 19th, we will update all of our multi-site instance WordPress sites from WordPress version 5.2.4 to 5.3.2.

We expect this process to take around 1 hour, and the WordPress administration dashboard will be unavailable during this time, however access will be restored as normal once maintenance is complete at approximately 1am.
Feb 16, 23:35 EST
Feb 18, 2020
Completed - The new Analytics dashboard is now live at https://app.prontomarketing.com/ - you can select the Analytics menu in the main navigation to view it.
Feb 18, 18:09 EST
Scheduled - We will be launching our new Analytics dashboard, formerly known as Insights, on February 18th. There will be no associated downtime with this update. After the update, the new Analytics dashboard will be available at https://app.prontomarketing.com/.

For more information, please see our update document at https://sites.google.com/prontomarketing.com/pronto-dashboard-analytics-upd/.
Feb 17, 05:34 EST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed, and no further maintenance will be required tomorrow - all private instance sites have now been updated to WordPress 5.3.2.
Feb 13, 01:00 EST
Update - After further consideration, we have extended the maintenance period to 2 hours - the maintenance will now end at approximately 2am. If any further maintenance is required, it will be performed tomorrow. Thank you for your patience.
Feb 13, 00:31 EST
Update - We have reduced the maintenance period for this event to 1 hour - the maintenance will now end at approximately 1am EST.
Feb 13, 00:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:01 EST
Scheduled - During the WordPress updates performed today, February 12th, the updating process took longer than expected, therefore we were only able to successfully update around half of our private instance websites to WordPress 5.3.2. The remaining websites will be updated in a further maintenance period, which will begin at midnight on Thursday, February 13th.

We expect this process to take around 3 hours, and the WordPress administration dashboard will be unavailable during this time, however access will be restored as normal once maintenance is complete at approximately 3am.
Feb 12, 18:14 EST
Feb 12, 2020
Resolved - There have been no further occurrences of this problem today, and our server load remains normal, so we will consider this issue resolved.
Feb 12, 10:11 EST
Monitoring - A small number of our private instance clients may have noticed a short interruption in service at 14:40 EST, causing them to receive server errors or "We'll Be Right Back!" messages. This was due to high processor load on one of our caching servers, and was automatically resolved by our system after 3 minutes.

We'll continue to monitor to ensure this issue is fully resolved, and will post any further updates here.
Feb 11, 15:19 EST
Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 EST
Scheduled - Beginning at midnight on Wednesday, February 12th, we will update all of our private instance WordPress sites from WordPress version 5.2.4 to 5.3.2.

We expect this process to take around 1 hour, and the WordPress administration dashboard will be unavailable during this time, however access will be restored as normal once maintenance is complete at approximately 1am.
Feb 6, 09:25 EST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.