Update - Kinsta are continuing to work on a fix for this issue.
May 21, 08:58 EDT
Update - While we are seeing reports of some domains starting to propagate and resolve, Kinsta are continuing to work on a fix for the underlying issue.
May 21, 06:15 EDT
Identified - The issue has been identified as being related to an issue with Kinsta's parent domain registrar, they are currently working with their domain Registrar to resolve the issue as quickly as possible.
May 21, 05:10 EDT
Investigating - Kinsta (our host provider) are investigating reports of various domains associated with their Cloudflare integration experiencing inconsistent DNS resolution, which has led to these domains not loading their associated sites on our network.
May 21, 05:05 EDT
Pronto Website Platform ? Major Outage
AWS - Multi-Site Instance (Legacy) ? Operational
AWS - Private Instance (Legacy) ? Operational
Google Cloud Platform ? Major Outage
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Operational
Support ticketing system Operational
Support chat facility Operational
Miscellaneous issues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Response time ?
Fetching
Request count ?
Fetching
CPU utilisation ?
Fetching
Database connections ?
Fetching
In service instances ?
Fetching
Support ticket queue ?
Fetching
Past Incidents
May 21, 2022

Unresolved incident: Domain DNS resolution through our Cloudflare integration.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved.
May 12, 02:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 00:54 EDT
Investigating - We are aware of an issue with visitors receiving errors when accessing the Pronto Dashboard.

We are currently investigating this issue and will post a further update as more information becomes available.

May 12, 00:07 EDT
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.