All Systems Operational
Pronto Website Platform ? Operational
Multi-Site Instance ? Operational
Private Instance ? Operational
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Operational
Support ticketing system Operational
Support chat facility Operational
Miscellaneous issues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ongoing website migrations and upgrades Jan 7, 10:30 - Jun 8, 13:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 10:28 EST
Scheduled - We have started migrating some of our Private Instance websites to our new hosting platform. This is a gradual process, and we will take steps to ensure that each site is performing normally and with full functionality after the migration. As part of this process, we will be updating the WordPress versions on these sites to the latest version available, and performing various plug-in updates. There will be no impact on site availability or functionality during this time.

Once each site is successfully migrated, we will be in touch with each client to provide more information on the new platform.
Jan 1, 00:00 EST
Response time ?
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Request count ?
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CPU utilisation ?
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Database connections ?
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In service instances ?
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Support ticket queue ?
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Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 21:00 EST
Scheduled - Due to the Thai public holiday on February 26th 2021, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on March 1st, 2021, however you may experience delays due to this.
Feb 24, 17:54 EST
Feb 25, 2021
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.