All Systems Operational
Pronto Website Platform ? Operational
AWS - Multi-Site Instance (Legacy) ? Operational
AWS - Private Instance (Legacy) ? Operational
Google Cloud Platform ? Operational
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Operational
Support ticketing system Operational
Support chat facility Operational
Miscellaneous issues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Response time ?
Fetching
Request count ?
Fetching
CPU utilisation ?
Fetching
Database connections ?
Fetching
In service instances ?
Fetching
Support ticket queue ?
Fetching
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:30 EDT
Scheduled - Beginning at 2:30am on Tuesday, September 14th, we will update all of our Google Cloud Platform sites to WordPress version 5.8.1.

The updates will be performed gradually to all sites, and there will be no disruption to your WordPress administration dashboard during the update period.
Sep 13, 20:41 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - The issue has been resolved and we'll continue to monitor for further issues.
Sep 14, 12:46 EDT
Monitoring - The issue has been resolved and we'll continue to monitor for further issues.
Sep 14, 12:08 EDT
Update - Our team is still developing a fix and we'll post an update as soon as possible.
Sep 14, 11:54 EDT
Identified - The issue has been identified, and our team is developing a fix.
Sep 14, 11:08 EDT
Update - We are continuing to investigate this issue.
Sep 14, 10:56 EDT
Investigating - We are aware of an issue with some of the websites on our legacy platform being intermittently unavailable.

We are currently investigating this issue and will post a further update as more information becomes available.
Sep 14, 10:50 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:03 EDT
Scheduled - Beginning at 1am on Tuesday, September 14th, we will update all of our multi-site instance WordPress sites from WordPress version 5.7.2 to 5.8.1.

We expect this process to take around 1 hour and 30 minutes, and the WordPress administration dashboard will be unavailable during this time, however access will be restored as normal once maintenance is complete at approximately 2:30am on September 14th.
Sep 13, 20:41 EDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Resolved - This incident has been resolved.
Sep 11, 04:59 EDT
Investigating - We are are of an issue with websites on our AWS multi-site and private instance networks displaying a maintenance message in some cases. This seems to be related to the location the site is being accessed from, and appears to be intermittent - accessing the site from another location can help to mitigate the issue.

We are currently investigating this and will post a further update as more information becomes available.
Sep 9, 19:31 EDT