In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 EDT
Scheduled - Due to the Thai public holidays on April 13th, 14th, and 15th 2021, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on April 16th 2021, however you may experience delays due to this.

For information on the Thai public holidays for the rest of 2021 which may impact our response times, please see our help center article.
Pronto Website Platform ? Operational
AWS - Multi-Site Instance (Legacy) ? Operational
AWS - Private Instance (Legacy) ? Operational
Google Cloud Platform ? Operational
Pronto Dashboard - https://app.prontomarketing.com/ ? Operational
Pronto Marketing Website ? Operational
Pronto Support Ticketing System ? Operational
Third-party apps ? Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Maps Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Admin Console Operational
Google Apps Analytics Operational
Slack Login/SSO Operational
Slack Messaging Operational
Slack Posts/Files Operational
Slack Workspace/Org Administration Operational
Slack Connections Operational
Slack Apps/Integrations/APIs Operational
Slack Apps/Integrations Operational
UberConference Website Operational
Twilio PHONE NUMBERS Operational
Stripe API Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Cloudflare DNS Updates Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare Always Online Operational
Wistia Embeds Operational
Pronto Support availability ? Under Maintenance
Support ticketing system Under Maintenance
Support chat facility Under Maintenance
Miscellaneous issues Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Ongoing website migrations and upgrades Jan 7, 10:30 - Jun 8, 13:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 10:28 EST
Scheduled - We have started migrating some of our Private Instance websites to our new hosting platform. This is a gradual process, and we will take steps to ensure that each site is performing normally and with full functionality after the migration. As part of this process, we will be updating the WordPress versions on these sites to the latest version available, and performing various plug-in updates. There will be no impact on site availability or functionality during this time.

Once each site is successfully migrated, we will be in touch with each client to provide more information on the new platform.
Jan 1, 00:00 EST
Response time ?
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Request count ?
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CPU utilisation ?
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Database connections ?
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In service instances ?
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Support ticket queue ?
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Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

Unresolved incident: Increased ticket reply and resolution times due to public holidays.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 EDT
Scheduled - Due to the Thai public holiday on April 6th 2021, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on April 7th, 2021, however you may experience delays due to this.
Apr 5, 05:27 EDT
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.