Increased ticket reply and resolution times due to public holiday
Scheduled Maintenance Report for Pronto Marketing
Completed
The scheduled maintenance has been completed.
Posted Jul 26, 2021 - 22:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 25, 2021 - 22:00 EDT
Scheduled
Due to the Thai public holiday on July 26th 2021, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on July 27th, 2021, however you may experience delays due to this.


For information on the Thai public holidays for the rest of 2021 which may impact our response times, please see our help center article.
Posted Jul 23, 2021 - 16:21 EDT
This scheduled maintenance affected: Pronto Support availability (Support ticketing system, Support chat facility, Miscellaneous issues).