Increased ticket reply and resolution times due to public holidays
Scheduled Maintenance Report for Pronto Marketing
Completed
The scheduled maintenance has been completed.
Posted Apr 15, 2021 - 22:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 12, 2021 - 22:00 EDT
Scheduled
Due to the Thai public holidays on April 13th, 14th, and 15th 2021, there may be delays in our first reply times and overall ticket resolution times. Our Support team will be working to reduce the ticket backlog as much as possible when we return to work on April 16th 2021, however you may experience delays due to this.

For information on the Thai public holidays for the rest of 2021 which may impact our response times, please see our help center article.
Posted Apr 12, 2021 - 08:12 EDT
This scheduled maintenance affected: Pronto Support availability (Support ticketing system, Support chat facility, Miscellaneous issues).